FAQ

Ordering and payment

1.    Q: How can I order

A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

2.    Q: Why should I buy online?
A: Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time you want.

Reordering:  you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

3.    Q: What information should I input when ordering?
A: our online ordering system will ask for all the important information you should submit.

4.    Q: What payment methods can I use?
A: You can use Paypal for the moment.

5.    Q: What should I do if the payment is not accepted?
A: Please try again in a little while. If the payment is still not accepted, please verify your account balance.

6.    Q: What are the terms and conditions?
A: You can see the terms and conditions here.

7.    Q: Can I cancel my order?
A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact [email protected].

8.    Q: Do I have to order online?
Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime. Also if you want to make same order later, you can use “reorder” feature.

9.    Q: Do you have the product in stock?
A: All the products which are shown on our site are available. Order lead time depends on the products and quantities.

16.    Q: How to contact customer service?
A: If you have question regarding our online store (ordering, account questions, technical questions), please contact [email protected].
On pricing and shipping related issues you can contact customer support at [email protected].

17.    Q: Can I return a product?
A: If you want to return a product, please contact
[email protected].

Your account

 18      Q: Security
A: Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

Delivery

19.    Q: Can I track my order?
A: We will send you the tracking code of the shipment when you choose for track and trace shipment.

20.    Q: Shipping time?
A: Shipping time will be confirmed on the order confirmation document.

21.    Q: Shipping cost?
A: Shipping costs are dependent on your location and products on your order. Some products need to be shipped in special package. Our online store shows the shipping fee and shipping cost automatically on the checkout.

25.    Q: Changing the shipping address?
A: You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.